Successful Teamwork in Mexico
Exeron-Langer cooperation provides sales and services of exeron machines in this region
Since 2017 the companies K+E Langer from Bad Saulgau in Germany and exeron GmbH cooperate in Mexico as Exeron-Langer México (Langer Máquinas y Servicios). Adrian Ramirez de Anda, Management Member of exeron GmbH, is responsible for the support of the Mexican market out of Germany. The sales and service team of Exeron-Langer México provide the best performance concerning sales and service of the entire exeron machine program for milling and eroding. The effects of this cooperation extend beyond Mexico.
The spacious premises of the Langer Maquinas y Serviccios with a showroom for several milling and EDM machines, a 1.150 sqm tool shop, training and administrative areas are located in San Miguel de Allende Guanajuato in the middle of Mexico. In this area the largest companies and suppliers of the international automotive industry are located. This location was strategically selected for being as fast as possible with every client of Exeron-Langer in the Mexican Republic. “That means short distances to our customers when it comes to services, so we can guarantee fast and effective support and therefore a very short machine downtime”, says Adrian Ramirez de Anda.
Exeron-Langer at the side in Mexico
Service program of Exeron-Langer
In addition to sales, maintenance and service, Exeron-Langer also offers other important services in Mexico. Repairs are simplified by preventative logistics, such as the preventive dispatch of required spare parts by the well-stocked warehouse in San Miguel de Allende Guanajuato. Trainings are always offered in the national language in order to achieve the best possible learning success. In addition there is a 24h round the clock operated call center with experienced technicians who find solution for small errors immediately via telephone assistance. If the problem is too complicated a service orders is generated immediately, so that the specialist is on –site at the customer’s location. The Exeron-Langer-Team takes care of the requests and concerns of the customers all over Mexico. The organization of own in-house exhibitions such as the annual “Open House” and the participation in national, regional and international trade fairs completes the service portfolio from Exeron-Langer in and for Mexico.